Terms of service

OVERVIEW

This website is operated by HexLight. Throughout the site, the terms "we," "us," and "our" refer to HexLight. By accessing our website or purchasing products from us, you agree to be bound by these Terms of Service ("Terms").

If you do not agree to all terms and conditions stated herein, you may not access the website or use any services provided by HexLight.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to offer our products and services online.

SECTION 1 – ELIGIBILITY

By using this website, you represent that:

  • You are at least the age of majority in your jurisdiction.
  • You have the legal authority to enter into binding agreements.
  • Any information you provide is accurate and complete.

SECTION 2 – PRODUCTS AND SERVICES

HexLight specializes in premium LED lighting systems for residential, commercial, and professional applications.

We reserve the right to:

  • Limit quantities available for purchase.
  • Restrict sales to specific customers, regions, or jurisdictions.
  • Modify or discontinue products without notice.
  • Refuse or cancel orders at our sole discretion.

All product descriptions, specifications, images, and pricing are subject to change without notice.

While we strive to display products accurately, actual colors and appearances may vary depending on your screen settings.

SECTION 3 – WHOLESALE ORDERS

HexLight operates primarily as a wholesale supplier and serves retailers, resellers, contractors, commercial clients, and other approved customers.

Pricing, availability, lead times, and shipping schedules may vary depending on order volume and project requirements.

Large-volume orders may require additional verification and processing before fulfillment.

SECTION 4 – ORDER ACCEPTANCE

After placing an order, you will receive an order confirmation email. This confirmation does not guarantee acceptance of your order.

We reserve the right to:

  • Refuse or cancel any order.
  • Correct pricing errors.
  • Limit quantities purchased.
  • Request additional verification before processing an order.

If your order is canceled after payment has been processed, a refund will be issued to your original payment method.

SECTION 5 – PRICING AND PAYMENT

All prices displayed on the website are listed in the applicable currency and are subject to change without notice.

Customers are responsible for:

  • Applicable taxes
  • Import duties
  • Customs fees
  • Other government-imposed charges

Payment must be received and approved before orders are processed.

SECTION 6 – SHIPPING

Shipping times displayed on the website are estimates only.

HexLight is not responsible for delays caused by:

  • Shipping carriers
  • Customs inspections
  • Weather conditions
  • Supply chain disruptions
  • Events beyond our reasonable control

Additional details can be found in our Shipping Policy.

SECTION 7 – RETURNS AND REFUNDS

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Products must meet all eligibility requirements outlined in that policy before a refund or exchange can be approved.

SECTION 8 – WARRANTY

HexLight products are covered by a 2-Year Limited Worldwide Warranty against manufacturing defects under normal use.

The warranty does not cover:

  • Improper installation
  • Incorrect wiring
  • Product modifications
  • Accidental damage
  • Misuse or abuse

Improper installation may void warranty coverage.

Customers are encouraged to consult a licensed electrician before installation.

SECTION 9 – INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

  • Logos
  • Product images
  • Graphics
  • Text
  • Videos
  • Product designs
  • Branding materials

is the property of HexLight and protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

SECTION 10 – PROHIBITED USES

You may not use the website:

  • For unlawful purposes.
  • To violate any laws or regulations.
  • To infringe intellectual property rights.
  • To transmit malware or harmful code.
  • To interfere with website security.
  • To scrape, harvest, or collect customer information.

Violation of these Terms may result in termination of access.

SECTION 11 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, HexLight shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use of the website
  • Purchase of products
  • Delayed shipments
  • Product installation
  • Loss of profits, data, or business opportunities

Our total liability shall never exceed the amount paid for the product giving rise to the claim.

SECTION 12 – INDEMNIFICATION

You agree to defend, indemnify, and hold harmless HexLight, its owners, employees, affiliates, and partners from any claims, liabilities, damages, losses, or expenses resulting from your violation of these Terms or misuse of our products or services.

SECTION 13 – THIRD-PARTY LINKS

Our website may contain links to third-party websites.

HexLight is not responsible for the content, privacy practices, or services provided by third-party websites.

Use of third-party websites is at your own risk.

SECTION 14 – PRIVACY

Your submission of personal information through our website is governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in that policy.

SECTION 15 – TERMINATION

We reserve the right to suspend or terminate access to our website, products, or services at any time if we believe a user has violated these Terms.

Any obligations incurred before termination shall remain enforceable.

SECTION 16 – GOVERNING LAW

These Terms of Service shall be governed and interpreted in accordance with the laws of the United States, without regard to conflict of law principles.

SECTION 17 – CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms at any time.

Changes become effective immediately upon posting to this page.

Continued use of the website following any updates constitutes acceptance of the revised Terms.

CONTACT INFORMATION

Questions regarding these Terms of Service may be submitted through our Contact page.

By using this website, you acknowledge that you have read, understood, and agreed to these Terms of Service.